Frequently Asked Questions
Have questions about our vehicle trackers, pricing plans, app setup, or custom features? Explore our curated guides or search below.
Categories
General Questions
MyGPSBD is Bangladesh's leading vehicle tracking and fleet management system, offering real-time location tracking, fuel monitoring, engine lock/unlock, and advanced telematics analytics.
A small GPS tracking device is secretly installed in your vehicle. It receives signals from GPS satellites, gathers vehicle telemetry data, and transmits it in real-time over cellular networks to our cloud servers. You can access this data instantly via our mobile application or web portal.
Yes. All our tracking hardware devices and software systems are fully certified and approved by the Bangladesh Road Transport Authority (BRTA) and the Bangladesh Telecommunication Regulatory Commission (BTRC).
Plans & Billing
No, there is no setup fee. You only pay for the GPS hardware device and your chosen monthly or annual subscription package.
Yes, you can change your package at any time. When you upgrade or downgrade, we will prorate the price difference on your next billing cycle.
We accept all major credit/debit cards, bKash, Nagad, Rocket, direct bank transfers, and cash on delivery (for device purchase orders).
Hardware & Installation
A standard installation takes approximately 30 to 45 minutes. Our certified technicians can perform the installation at your home, office, or at any of our authorized service points.
No. Our GPS trackers feature an intelligent sleep mode. When the vehicle engine is turned off, the tracker goes into deep sleep and consumes negligible battery power, protecting your battery from draining.
Yes, we provide a lifetime replacement warranty for all tracking devices as long as your service subscription remains active.
Software & Features
Our devices are equipped with internal flash memory. When cellular signal is lost, the device stores up to 20,000 coordinate logs. Once network connectivity is restored, all cached data is immediately uploaded, ensuring no gaps in your route history.
Yes. You can register and monitor unlimited vehicles under a single unified dashboard, categorizing them by group or division.
In case of an emergency or theft, you can send an engine disable command directly from the mobile app. The device safely cuts off the vehicle's fuel line or ignition system once the vehicle speed drops below a safe threshold.
Support & Corporate
Yes, our customer support center operates 24 hours a day, 7 days a week, to assist you with emergency engine block requests, live troubleshooting, and technical assistance.
Absolutely. We provide robust APIs, webhooks, temperature sensors, fuel probes, and custom-tailored dashboard interfaces designed for enterprise logistics, car rentals, and supply chain operations.